BLIND $POT
An efficiency gain can reduce visible activity while increasing total effort. BLIND $POT | Cascading Consequences shows how hidden demand moves through an organization and how to trace the cascade back to its source.
The Cost of Indifference
The Cost of Indifference examines how frontline service gaps influence revenue, customer retention, operating efficiency and workforce performance. Explore the leadership conditions behind employee indifference and discover how stronger capability, ownership and organizational support can convert dormant human potential into measurable enterprise value.